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Error message when starting an ECDL diagnostic test

Oct 11, 2010 by Dave Atkins

We have received a few reports of the following error message when attempting to take an ECDL diagnostic test ...

We're sorry, your request cannot be completed. The server got the error described below.

You must login to access this page.

Please log out, clear the temporary Internet files in your browser and try again. If the login is still not successful, please contact Technical Support for assistance at 1-800-223-3732 (US) or 0845 378 0040 (UK).

This error is generated when a computer doesn't have the necessary Authorware elements installed and repeated, failed, attempts are made to run a diagnostic test.

To clear the error restart your web browser and install Authorware as described in this blog post.

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