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Having problems accessing the ECDL online training materials ?

Sep 20, 2011 by Dave Atkins

If you get this error message ...

Missing Authorware Web Player

The resource you are launching requires that AuthorWare Web Player 7 is installed. It was not possible to detect this software installed on your machine

Please contact your test supervisor for assistance.

when you try to use the ECDL online training materials you need to install Authorware components required for the online content to be displayed correctly in the Internet Explorer web browser.

[Read More]

Posted by Dave Atkins @ 08:58 AM BST [ Comments [0] ] Permalink

How do I take an ECDL diagnostic test ?

Sep 12, 2011 by Dave Atkins

If you think you are ready to take an ECDL unit test it is worth checking your knowledge first by taking a diagnostic test first.

Because of the requirements of these interactive tests we recommend that you use one of the open-access workstations on campus for diagnostic tests as you need to install additional Authorware components for the testing software to run correctly.

[Read More]

Posted by Dave Atkins @ 04:05 PM BST [ Comments [0] ] Permalink

Error message when starting an ECDL diagnostic test

Oct 11, 2010 by Dave Atkins

We have received a few reports of the following error message when attempting to take an ECDL diagnostic test ...

We're sorry, your request cannot be completed. The server got the error described below.

You must login to access this page.

Please log out, clear the temporary Internet files in your browser and try again. If the login is still not successful, please contact Technical Support for assistance at 1-800-223-3732 (US) or 0845 378 0040 (UK).

This error is generated when a computer doesn't have the necessary Authorware elements installed and repeated, failed, attempts are made to run a diagnostic test.

To clear the error restart your web browser and install Authorware as described in this blog post.

Posted by Dave Atkins @ 02:33 PM BST [ Comments [0] ] Permalink


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